Privacy Policy — 357pkr

357pkr is an online gaming and sports betting platform operated for Pakistani players. Our platform offers casino games, live casino, slots, bingo and sports betting — including cricket, PSL, T20 internationals and football — all priced and processed in PKR. When this Privacy Policy refers to "357pkr", "we", "us" or "our", it means the platform operating at 357pkr.com.

This Privacy Policy applies to all users of the 357pkr website and mobile app. It covers all personal data collected when you browse our site, create an account, make a deposit or withdrawal, place a bet, participate in a promotion or contact our support team. By using the 357pkr platform, you confirm that you have read and understood this policy.

If you have questions about how we handle your data, you can reach our support team directly at [email protected]. We aim to respond to all privacy-related queries within 72 hours.

357pkr collects personal data across several categories. The table below sets out what we collect and why each category is needed.

We collect your personal data through several channels depending on how you interact with the 357pkr platform:

• Direct registration: When you create a 357pkr account, you provide your name, date of birth, contact details and payment information directly through the registration process.
• Identity verification: During the KYC (Know Your Customer) process, you submit identity documents such as your CNIC or passport. These are processed securely by our verification provider.
• Deposits and withdrawals: Every time you transact on the platform — whether via JazzCash, Easypaisa, Raast, bank transfer or card — relevant payment data is captured as part of the transaction record.
• Platform activity: Your gaming sessions, bets, game selections and login patterns are logged automatically as you use the platform.
• Device and browser data: When you visit the 357pkr website or use the app, standard technical data including your IP address, device model and browser version is captured automatically.
• Support interactions: Any messages, emails or chat exchanges you have with our support team are recorded and stored as part of your account record.
• Cookies and tracking technologies: The 357pkr website uses cookies and similar technologies as described in Section 7 of this policy.

We do not purchase data about you from external data brokers or third-party marketing lists.

357pkr uses your personal data only for defined, legitimate purposes. Here is a breakdown of how each category of data is actually used in practice:

• Account creation and management: Your identity and contact data is used to set up your account, verify your age (18+ requirement), keep your account secure and allow you to log in reliably.
• Processing transactions: Financial data is used to process deposits and withdrawals quickly and accurately. Payment records are maintained for accounting, dispute resolution and fraud prevention purposes.
• Identity verification (KYC): We are required to verify the identity of all players before processing withdrawals. This protects against fraud, underage gambling and financial crime.
• Responsible gaming: Gaming activity data is used to monitor for patterns that may indicate problem gambling — such as unusually high frequency of play, large loss amounts or breach of self-set deposit limits. This is a core platform safety measure.
• Customer support: Communications data allows our support team to review account history when helping you resolve a query, dispute or technical issue.
• Security and fraud prevention: Technical data including IP addresses and device identifiers is used to detect unauthorised account access, multi-accounting, bonus abuse and other fraudulent behaviour.
• Platform improvement: Aggregated, anonymised activity data helps us understand how players use the platform so we can improve game selection, navigation and performance.
• Promotional communications: If you have opted in to marketing, we use your contact details and preferences to send relevant promotions — such as PSL betting offers, new slot releases or deposit bonuses. You can opt out at any time from your account settings or by contacting support.

Every time 357pkr processes your personal data, it does so on a defined legal basis. We rely on the following grounds depending on the purpose:

• Contract performance: Processing your registration, deposits, withdrawals, bets and bonuses is necessary for us to deliver the service you signed up for. Without this data, the platform cannot function for you.
• Legal obligation: Identity verification, transaction records and fraud reporting are required by applicable financial crime and anti-money-laundering rules. We are obliged to carry out these processes regardless of your consent.
• Legitimate interests: We process technical and activity data to keep the platform secure, prevent fraud, detect multi-accounting and improve platform performance. These interests are balanced against your privacy rights and do not override them.
• Consent: Marketing communications are sent only where you have explicitly opted in. You can withdraw consent at any time without affecting your account or service.

If you would like more information about the specific legal basis applied to a particular processing activity, contact us at [email protected].

357pkr does not sell, rent or trade your personal data. We share it only where necessary, with trusted partners who are contractually bound to keep it secure and use it only for the stated purpose. The categories of third parties we work with are:

• Payment processors: JazzCash, Easypaisa, Raast and bank partners need relevant transaction data to process your deposits and withdrawals. They operate under their own privacy and security obligations.
• Identity verification providers: Our KYC partner receives copies of the documents you submit for verification. This data is used solely for identity checks and is not retained by the provider beyond the verification process.
• Game providers: Third-party casino and slots providers receive a session token and your in-game activity data to run the games you play. They do not receive your full identity or financial details.
• Fraud prevention and security services: We use specialist fraud detection tools that process technical data (IP, device fingerprint) to identify suspicious activity.
• Cloud infrastructure and hosting: Our platform data is hosted on secure cloud infrastructure. Server providers are bound by data processing agreements that prohibit them from using your data for any purpose other than hosting.
• Legal and regulatory authorities: Where required by law, court order or legitimate regulatory enquiry, 357pkr may be required to disclose personal data to relevant authorities. We will not do so beyond what is legally required.

357pkr uses cookies and similar tracking technologies on its website and app. A cookie is a small text file stored on your device when you visit a website. We use the following types:

357pkr does not use advertising or retargeting cookies. We do not track your activity on other websites outside of the 357pkr platform. You can manage or delete cookies through your browser settings at any time. Note that disabling essential cookies may prevent parts of the platform from working correctly.

Keeping your data secure is a genuine operational priority at 357pkr — not just a policy statement. Here is what we have in place:

• TLS encryption in transit: All data exchanged between your device and the 357pkr platform is transmitted over TLS-encrypted connections. The padlock icon in your browser confirms this when you visit the site.
• Encrypted storage: Sensitive data — including identity documents, payment details and authentication credentials — is stored in encrypted form. Plaintext passwords are never stored.
• Access controls: Access to player data within the 357pkr organisation is restricted strictly to staff who need it to do their job. Access logs are maintained and reviewed regularly.
• Two-factor authentication: We strongly recommend enabling 2FA on your account. It is available from your account security settings and significantly reduces the risk of unauthorised access.
• Fraud monitoring: Automated systems monitor account activity for unusual patterns — multiple failed logins, logins from new locations, sudden changes in betting behaviour — and flag them for review.
• Regular security reviews: Our platform undergoes periodic security assessments to identify and address potential vulnerabilities before they can be exploited.

While we take every reasonable measure to protect your data, no online system can be guaranteed 100% secure. If you suspect your account has been accessed without your permission, contact our support team immediately at [email protected] and change your password right away.

357pkr does not hold your personal data indefinitely. Retention periods are set based on the purpose for which the data was collected and any legal obligations that require us to keep records for a minimum period. The table below outlines our standard retention policy:

When data reaches the end of its retention period, it is permanently deleted or anonymised so it can no longer be attributed to you as an individual. Anonymised aggregated data may be retained for statistical analysis without any retention limit, since it cannot identify you.

As a 357pkr player, you have the following rights in relation to your personal data. To exercise any of these rights, contact us at [email protected] with your account email and a clear description of your request. We will respond within 30 days.

• Right of access: You can request a copy of all personal data we hold about you. We will provide this in a clear, readable format.
• Right to rectification: If any of the data we hold about you is inaccurate or incomplete, you can ask us to correct it. For name and date of birth changes, you may need to provide supporting documentation.
• Right to erasure: You can ask us to delete your personal data. We will honour this request where the data is no longer needed for the purpose it was collected, subject to any legal retention obligations that require us to keep certain records.
• Right to restrict processing: You can ask us to pause the use of your data — for example, while a dispute is being investigated — without requiring full deletion.
• Right to data portability: You can ask for your data to be provided in a structured, machine-readable format so it can be transferred to another service.
• Right to object: You can object to processing carried out on the basis of legitimate interests, including any marketing communications, at any time.
• Right to withdraw consent: Where processing is based on your consent — such as receiving promotional emails — you can withdraw that consent at any time from your account settings or by contacting support.

357pkr is strictly an adult platform. We do not knowingly collect, process or store personal data belonging to anyone under the age of 18. Our registration process includes an age declaration and identity verification requirement specifically designed to prevent underage access.

If we become aware that a person under 18 has registered an account or provided personal data, we will immediately suspend the account, delete the associated data and — where funds have been deposited — arrange for their return to the payment source.

Parents and guardians who believe a minor may have accessed the 357pkr platform are encouraged to contact us immediately at [email protected] so we can investigate and take the appropriate action without delay.

357pkr reserves the right to update this Privacy Policy at any time. When changes are made, the revised policy will be published on this page with an updated "Last updated" date at the top of the hero section. For significant changes — particularly those that affect your rights or how your data is used — we will send a notification to your registered email address before the new policy takes effect.

Continuing to use the 357pkr platform after a policy update constitutes your acceptance of the revised terms. If you disagree with a change, you should stop using the platform and request account closure. Your data will be handled in accordance with the version of this policy that was in effect when it was collected, subject to any legal obligations that require us to process it differently.

We recommend saving or bookmarking this page and reviewing it periodically — particularly at the start of a new cricket season or following any major platform update announcement.

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have concerns about how your personal data is being handled, please get in touch with our support team. We take all privacy queries seriously and aim to respond within 72 hours.